Terms & Conditions

1. Company Identification

Altus AI Solutions provides AI-powered customer communication services, including AI receptionists, missed-call recovery, Google review management, and old lead reactivation, to businesses across the United States.

2. Website Terms

You may use our website for lawful purposes only. You agree not to misuse the site, attempt to gain unauthorized access, introduce malicious code, or interfere with its operation. All content on this site is the property of Altus AI Solutions or its licensors and is protected by applicable intellectual property laws.

3. Service Description

Altus provides AI-driven communication services that help businesses answer calls, follow up with leads, request reviews, and reactivate old customers. Services are offered to businesses under separate service agreements and may include automated voice and text communications on behalf of our clients.

4. AI Receptionist Services

Our AI receptionist answers incoming calls, qualifies callers, answers frequently asked questions, schedules appointments, routes calls, and follows up automatically. The AI operates based on business information provided by our clients and does not guarantee any specific business outcome, conversion rate, or revenue result.

5. SMS Communications

As part of our services, Altus may send SMS messages on behalf of our clients, including appointment reminders, customer service communications, lead follow-up, review requests, and other requested business communications. By providing your mobile number and consenting, you agree to receive these messages.

Message and data rates may apply. Message frequency varies based on your interaction and the program you are enrolled in. See our SMS Messaging Policy for full details.

6. Message Frequency

The number and timing of messages you receive depends on the services you have requested and your interactions with our clients' businesses. For example, you may receive messages related to appointment scheduling, follow-ups, or review requests. You can opt out at any time by replying STOP.

7. Customer Responsibilities

• Provide accurate and current contact information;
• Use the services in compliance with all applicable laws;
• Obtain proper consent before any phone number is enrolled in SMS programs;
• Notify us if your contact information changes;
• Refrain from submitting content that is unlawful, harmful, or infringes others' rights.

8. Appointment Communications

Altus may send appointment confirmations, reminders, and follow-up messages via SMS, email, or voice. These communications are automated and based on information provided by our clients. You are responsible for confirming appointment details directly with the business.

9. Automated Communications

Our services use automated systems, including AI, to generate and send communications. By using our services or consenting to receive messages, you acknowledge that some communications may be automated and that a human may not always review each message before it is sent.

10. Support Contact

For support, questions, or to exercise your messaging rights, contact us:

• Email: support@altusai.com
• Phone: (800) 555-0199
• Web: Contact page

11. Privacy Policy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

12. SMS Opt-Out Instructions

To stop receiving SMS messages at any time, reply STOP to any message from us. After opting out, you may receive one final confirmation message. You will not receive further messages unless you re-enroll.

13. SMS Help Instructions

For help with SMS messages, reply HELP to any message, or contact us at (800) 555-0199 or support@altusai.com.

14. Carrier Disclaimer

Altus AI Solutions is not affiliated with or endorsed by any mobile carrier. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier availability and your wireless plan. Message and data rates may apply.

15. Limitation of Liability

To the fullest extent permitted by law, Altus AI Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our services are provided "as is" without warranties of any kind.

16. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will be posted on this page with a new revision date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.