Legal & Compliance

SMS Messaging Policy

Last updated: October 4, 2026

This SMS Messaging Policy describes the types of text messages Altus AI Solutions sends, how often we send them, how you can provide consent, and how to opt out or get help. This policy applies to all SMS programs operated by Altus on behalf of our business clients.

1. What SMS Messages Altus Sends

Altus may send the following types of SMS messages:

Appointment reminders: confirmations, reminders, and follow-ups for scheduled appointments.
Customer service communications: responses to inquiries and support interactions.
Lead follow-up: messages to follow up with prospects who have contacted one of our clients.
Requested business communications: messages related to services you have requested from a business.
Review requests: where applicable, invitations to leave a review after a completed service or appointment.

2. Message Frequency

Message frequency varies by customer interaction and program. For example, you may receive one or more messages when you schedule an appointment, when a follow-up is due, or when a business requests a review. You will not receive marketing messages you have not consented to.

Message and data rates may apply. Message frequency varies by customer interaction and program.

3. How Users Provide Consent

You provide consent to receive SMS messages by enrolling through our SMS Consent page, by providing your mobile number to one of our business clients and agreeing to receive messages, or by initiating a conversation with us. Consent is not a condition of purchase, and you may opt out at any time.

4. How Users Stop Messages

To opt out of all SMS messages, reply STOP to any message from us. You will receive one final confirmation message confirming your opt-out. You will not receive further messages unless you re-enroll.

Reply STOP to opt out.

5. How Users Request Help

For help with SMS messages, reply HELP to any message, or contact us at (800) 555-0199 or support@altusai.com.

Reply HELP for help.

6. Sharing of Mobile Numbers & Consent

We do not sell or share your mobile phone number, SMS opt-in data, or messaging consent information with third parties or affiliates for marketing or promotional purposes.

7. Carrier Disclaimer

Altus AI Solutions is not affiliated with or endorsed by any mobile carrier. Carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier availability and your wireless plan.

8. Related Policies

Questions about this policy?

Contact Altus AI Solutions at privacy@altusai.com or (800) 555-0199. You can also reach us through our contact page.